Refund policy

Refund and Returns Policy

We have a 30-day return policy. You have 30 days from the day your item is delivered to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn and unused, with original packaging and proof of purchase.

How to start a return

You have these options:

  1. Log in to your account at bravelinks.co.uk/account, open your order, and select "Request return."
  2. Open your order confirmation email and click "View order," then select "Request return" on the order page.
  3. If you checked out as a guest and never created an account, you can still do it. Go to bravelinks.co.uk/account and enter the same email you used at checkout. We'll email you a 6-digit code to log in, no password needed, and you'll see your order and can request your return.
  4. Prefer to email? Contact us at help@bravelinks.co.uk and we'll start the return for you. 

When you submit, a return request will be sent to us and we review. Once approved, we'll send you instructions on how to return your goods. Please note that customers are responsible for the cost of return postage. Items sent back to us without first requesting a return will not be accepted.

Returns will be sent to: Unit 168762, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH.

Damages and issues

Please inspect your order as soon as it arrives and contact us immediately at help@bravelinks.co.uk if your item is faulty, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. If an item is faulty or damaged, we cover the cost of return postage.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

United Kingdom 14-day cooling-off period

If you are in the UK, under the Consumer Contracts Regulations 2013 you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must be unworn, unused, in its original condition and packaging, with proof of purchase. You are responsible for the cost of return postage.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must be unworn, unused, in its original condition and packaging, with proof of purchase. You are responsible for the cost of return postage.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund is approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at help@bravelinks.co.uk.